OpsIQ is Cimpleit's proprietary Oracle Managed Services Accelerator Platform — built to win managed services deals with objective, data-driven environment assessments, and then deliver them through an agentic support platform with human-in-the-loop controls at every production change.
Most Oracle managed services engagements start with assumptions — about the customer's environment, their ticket volume, their customization risk, and what a fair price looks like. The customer has no objective baseline. The vendor has no data-driven picture. The SOW is written on guesswork.
OpsIQ changes that. It connects to the customer's document repositories, ticketing systems, and Oracle MOS to produce an objective, benchmarked current-state assessment in days — before a single statement of work is written. And once the deal is signed, it becomes the operational backbone for delivery.
OpsIQ covers the full Oracle managed services lifecycle — winning the deal with an objective assessment, and delivering it with an agentic support platform that resolves issues autonomously where possible and meters value continuously.
OpsIQ connects to the customer's document repositories, ticketing systems, and Oracle My Oracle Support (MOS) account to ingest 12–24 months of operational data. It combines that with targeted role-based surveys — deployed to Finance users, IT Admins, Super Users, and Executives — and benchmarks the findings against Cimpleit's proprietary database of anonymized Oracle environment profiles. The output is a live dashboard and a branded PDF leave-behind that gives the CIO a data-driven picture of their Oracle health — and Cimpleit a defensible basis for a managed services proposal.
Once a managed services contract is signed, OpsIQ becomes the operational system of record. Issues entering the platform — from connected ticketing systems or direct submission — pass through a four-stage agentic resolution workflow. The AI handles triage, matches issues to known fixes, and applies them in DEV autonomously. But no change ever moves to TEST or PROD without explicit human approval. This is a hard architectural constraint — not a configurable setting — because a bad PROD change in an Oracle ERP environment can halt operations.
Managed services contracts are won on promises and renewed on evidence. Value Metering tracks every measurable outcome from the OpsIQ platform — tickets auto-resolved, hours saved, Oracle SRs deflected, SLA performance — and delivers a monthly report to the customer contact that makes the renewal conversation straightforward. The baseline comes from the initial assessment benchmarks, so every metric is measured against a defensible pre-engagement baseline.
OpsIQ's agentic resolution workflow is deterministic — every issue enters at Stage 1 and progresses through human-approved gates. No shortcuts to production.
Every OpsIQ assessment produces a scorecard across six domains — each scored 0–100 with a traffic-light rating, benchmark comparison, and trend direction. Weights reflect actual operational impact.
The assessment ingests data from document repositories and ticketing systems — all read-only. Where live API access isn't available, customers export and upload directly. Manual upload is always the fallback, never the bottleneck.
We work with Oracle EBS, Fusion Cloud, JDE, and PeopleSoft environments. An OpsIQ assessment typically completes within days of data access being granted.